The Journey Mortgages website uses technology to collect information about their use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit these websites, cookies or similar technologies will be placed on your computer or other device.

To help you understand cookies and the reasons for them, we’ve provided a description of each cookie that we use, what it does and whether or not it collects personal data about you. Personal data means data which identifies or can be used to identify you as an individual, including online identifiers such as your IP address. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.

How does Journey Mortgages use Cookies?

Cookies allow us to recognise users (where appropriate), tailor the content on our websites to fit the needs of our websites’ visitors and helps us improve the user experience. Without certain types of cookies enabled, we can’t guarantee that the websites and your experience of them are as we intended it to be.

We use cookies to obtain information about your visits and about the device you use to access our websites.

This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

Third party websites

Our websites may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookie policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.

Types of Cookies

The length of time a cookie stays on your device depends on its type. We use two types of cookies on the Santander for Intermediaries website and Introducer Internet:

Session cookies are temporary cookies which only exist during the time you use the websites (or more strictly, until you close the browser after using the websites). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the websites.

Persistent cookies stay on your device after you’ve visited our websites for a pre-determined period of time. Persistent cookies help us identify you as a unique visitor.

We also categorise our cookies to help our customers understand the specific reason for each cookie.

Essential cookies: These cookies are essential for the running of our websites.

They cannot be disabled for the following reasons:

• They allow us to remember your cookie preferences;
• They allow the websites to operate correctly
• They allow us to see if something isn’t working properly, so we can fix it quickly.

Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our websites:

• They help us to make the websites easier to use and help you find what you need more easily; and
• They help us to test and improve the content you see.

How We Use cookies:

• Our web analytics service, categorised as ‘experience and insight’, uses cookies so we can see how visitors reach the Santander for Intermediaries website and the path they take through it. This helps us improve our service to you. We use Google Analytics to help us understand how to improve our website, what our most popular content is, and where we have issues that need fixing.
• We use Doubleclick cookies to link our website to measure the effectiveness of our digital marketing.

Deleting and controlling cookies in my browser

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome – https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Microsoft Edge – https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy

Mozilla Firefox – https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences

Microsoft Internet Explorer – https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Opera – https://help.opera.com/en/latest/
Apple Safari – https://support.apple.com/en-gb/safari